Not every cleaning company operates the same way, and the differences matter more once someone is actually inside your home. Here’s what’s worth checking before you book.
Insurance and vetting
Ask whether staff are background-checked and whether the company carries insurance. This isn’t a formality, it’s the difference between a company that takes accountability seriously and one that doesn’t.
Transparent, upfront pricing
A trustworthy provider shows you a price before you book, not after the work is done. Watch for vague quotes that turn into surprise add-on charges once the cleaner is already there.
Real reviews
Independently verified reviews (through Google, not just testimonials on the company’s own site) are a far more reliable signal than marketing copy. Check our own success stories page for an example of what that should look like.
What happens if something goes wrong
Ask about their policy if you’re not satisfied — the National Consumer Commission is a useful resource if a dispute with any service provider ever needs to go further. A company confident in its work will have a clear, simple answer, ours is: tell us within 24 hours and we’ll make it right. See our full hiring guide for the complete checklist.