Life happens, and a recurring weekly contract shouldn’t feel rigid when you occasionally need to adjust it. Here’s how skipping a visit actually works.
Rescheduling in advance
If you know ahead of time that a particular week doesn’t work, just let us know and we’ll move that visit to a different day, or skip it entirely without penalty.
What counts as enough notice
Giving us as much notice as possible helps keep your regular time slot available for future weeks, but we understand plans change and will always try to accommodate short notice too.
Pausing for longer periods
If you’re travelling or a property will be empty for a few weeks, your weekly contract can be paused rather than cancelled, so your usual slot and cleaner are ready when you’re back. See our hiring guide for more on how our contracts work day to day.