If you’ve never booked a professional cleaning service before, knowing what to expect makes the whole process far less awkward. Here’s the walkthrough.
Before the visit
You’ll get a confirmed date and time window when you book. Most clients aren’t home during the clean, arranging access via a gate code, key holder, or building security instead. See our guide on preparing your home beforehand.
During the visit
Your cleaner works through the agreed scope, room by room. If you’re home, there’s no need to hover, though it’s fine to point out anything specific you’d like extra attention on.
After the visit
You’ll be able to see the results and flag anything that isn’t right. Our satisfaction guarantee means any issue raised within 24 hours gets addressed.
What to expect on price
The price you saw when booking is the price you pay, no surprise charges. If you’d like to add extras like inside-oven or fridge cleaning, that’s confirmed clearly at booking too. Ready to book your first visit? See our house cleaning services page for an instant quote.